In the event of cancellation by The Client, such cancellation shall only be effective from the date that written (email or postage) notification is received by The Company. The following refund policy will apply:
|Period prior to The Client’s start date||Proportion of Balance refund|
|More than 90 days||100%|
|31 – 59 days||50%|
|20 – 31 days||25%|
|0 – 19 days||Nil|
Note: Any deposit paid is non-refundable.
MAJOR CHANGE OR CANCELLATION
The Company reserves the right to make a major change or cancel the contract after it has been made, but before The Client’s start date, in which case The Client will have the choice of:
- Accepting the cancellation or changed arrangements;
- Participating on the same or similar product or service at another time (subject to availability). If this option is more expensive The Client must pay the difference, but if it is cheaper The Company will refund the difference.
If The Company cancels for any other reason than a Force Majeure, The Company will refund any payment made to The Company by The Client, excluding the non-refundable deposit. In the event that The Company cancels The Client’s place The Company will not be liable for any additional costs incurred by The Client with regards to the purchase of flights, travel/health insurance, or any other expenses.
Force Majeure means unusual and unforeseeable circumstances beyond The Company’s control, the consequences of which The Company could not avoid, including but not limited to war, riot, civil strife including strikes and industrial disputes, internationally declared epidemics, terrorism or terrorist activity, natural or nuclear disaster, fire, flood, adverse weather conditions or the threat of any of these. In the event of a Force Majeure, The Company may opt to cancel a scheduled workshop, tour, expedition or other product or service, in which case The Company will refund any Balance payments, but any deposits are non-refundable.